Tech Specialist 

Are you a tech-savvy professional with a passion for optimizing workflows and providing top-notch technical support?
Tech Company based in Sassari (Sardinia/Italy) specialising in the design and production of Sim Racing/Motorsport hardware, seeks Tech Assistance/Customer Care specialist for B2C and B2B clients.

They will need to help our customers in case of technical issues (software/firmware/hardware) and general inquiries (order status, shipping, etc) via email.
Secondly, they will need to gather and elaborate all data relative to eventual technical issues.

It is required knowledge of Zendesk for ticket resolution (or similar), other than an optimal skill with Microsoft Office tools (or similar).
It is essential that the candidate speaks Italian and English at a professional level in the tech field (electronic and industrial in general).
It will be appreciated but not necessary knowledge of different languages (French, German, Spanish, Chinese).
The perfect candidate will need to have soft skills such as politeness, empathy, patience and communication skills in general.
Other necessary soft skills are problem-solving, teamwork propensity and the ability to work in
stressful situations.